- About This Document
This document provides official service information for visitors seeking to contact The Casino at Mint and to understand the access procedures, identity requirements, and operational conditions applicable to the venue. The Casino at Mint operates as part of the Genting Casinos UK Limited network of licensed land-based casino premises in the United Kingdom.
This document is not a promotional or product description. It is intended solely as a reference for procedural and contact-related enquiries.
- Operator Information
The Casino at Mint is operated by Genting Casinos UK Limited. The company’s registered management office is located at:
Genting Management Office
First Floor, Resorts World Birmingham
Pendigo Way
Birmingham
B40 1PU
United Kingdom
Genting Casinos UK Limited holds premises licences issued under the authority of the UK Gambling Commission and applicable local licensing authorities. The operator is subject to the regulatory framework established by the Gambling Act 2005 and associated codes of practice.
- Venue Contact Details
London venue - Genting Casino Cromwell Mint
The primary London venue associated with The Casino at Mint is located at:
45 Cromwell Road
South Kensington
London
SW7 2EF
United Kingdom
Telephone: +44 (0) 20 7589 4041
This venue is situated between Gloucester Road and Earl’s Court underground stations. Visitors are advised to confirm current opening hours directly with the venue by telephone prior to attendance, as operational hours may be subject to change.
Portsmouth venue - Genting Casino Mint Casino
A further premises operating under the Mint Casino designation is registered at:
108 Commercial Road
Portsmouth
PO1 1EJ
United Kingdom
Visitors seeking contact information for the Portsmouth venue are advised to contact Genting Casinos UK Limited directly or to consult the UK Gambling Commission public register for current premises details.
- First Visit and Identity Verification Requirements
Identity check procedure
All visitors attending The Casino at Mint for the first time are required to provide valid proof of identity upon entry. This requirement applies at the point of admission and is a condition of access to the premises.
Accepted forms of identification must be government-issued and include photographic evidence. The following document types are generally accepted:
- Valid passport - must be current and undamaged
- UK driving licence - full or provisional, with photograph
- National identity card - issued by an EU or EEA member state
The venue reserves the right to refuse entry to any individual who is unable to produce satisfactory proof of identity on request.
Membership registration at the venue is free of charge for eligible visitors. Membership may be required as a condition of entry at certain premises within the Genting network.
- Age Restriction and Eligibility
Access to The Casino at Mint is restricted to individuals aged 18 years or over. This requirement is mandatory under UK law and is enforced at all times. Proof of age may be requested from any visitor who appears to be under the age of 25, in accordance with the Challenge 25 policy applied across licensed premises.
Any individual who is unable to demonstrate that they meet the minimum age requirement will be refused entry. This policy applies without exception.
- Regulatory Status and Licensing
The Casino at Mint operates under premises licences granted by the UK Gambling Commission and relevant local licensing authorities. The operator, Genting Casinos UK Limited, is listed on the UK Gambling Commission public register at www.gamblingcommission.gov.uk.
Visitors who wish to verify the licensing status of any specific venue may consult the public register directly using the operator name Genting Casinos UK Limited or the relevant premises address.
- Responsible Gambling Obligations
The Casino at Mint is required to operate in compliance with the UK Gambling Commission’s Licence Conditions and Codes of Practice, including obligations relating to the protection of vulnerable persons and the promotion of responsible gambling.
Visitors who require information regarding self-exclusion, deposit limits applicable to any associated accounts, or access to support services may contact the venue directly by telephone or approach a member of staff on the premises. National support services are also available through GamCare, which operates a free helpline and online support resources.
- Naming and Venue Clarification
The Casino at Mint has operated under several names across different locations and time periods. Venues previously known as Mint Casino in Bristol and other UK cities have been rebranded under the Genting Casino name. Visitors should confirm the current trading name and address of the intended venue before travel, as naming conventions may differ between premises.
The keyword reference “The Casino at Mint Contact” relates primarily to the Genting Casino Cromwell Mint venue in South Kensington, London, and to the broader network of Genting-operated Mint Casino premises in the United Kingdom.
- General Enquiries
For general enquiries not addressed in this document, visitors may contact the venue directly using the telephone number listed in Section 3. Written correspondence may be directed to the operator’s registered management address in Birmingham as stated in Section 2.
This document is provided for informational purposes only. The Casino at Mint and Genting Casinos UK Limited reserve the right to amend operational procedures, contact details, and access requirements at any time. Visitors are advised to verify current information directly with the venue prior to attendance.